Technical Operations Manager

Los Angeles, CA
Full Time
Mid Level
About JCDecaux
JCDecaux is the #1 outdoor advertising company in the world, we are dedicated to giving brands unique voices and providing messaging platforms through the highest quality out-of-home solutions and first-class services.

Joining JCDecaux means choosing the number one outdoor advertising company worldwide and seeing new horizons in a team recognized for its momentum, creativity, and sense of innovation. We are dedicated to creating a motivated and diverse workforce.  If you’re looking to gain experience in advertising and work in a fast and fun culture, apply now!

As of 2023, JCDecaux North America has been certified as a Great Place to Work.

For more JCDecaux US information, visit www.jcdecauxna.com.

The Role:
JCDecaux is currently seeking a Technical Operations Manager – LAX Airport, who will report to the EVP of Digital Operations and Technology will be responsible for overseeing the monitoring and seamless operation of the cutting-edge video display systems at Los Angeles International Airport.

This is a full-time position based in the LAX airport, Tom Bradley International Terminal.

Key Responsibilities:
  • Lead a team of Network Operations Center Technicians at LAX airport.
  • Daily monitoring of the advertising displays throughout the LAX Airport and Tom Bradley International Terminal.
  • Responsible for visual inspections for content-related issues and content verifications by conducting walkthroughs while on shift.
  • Digital content receipt, analysis, and manipulation (encoding, minimal editing and rendering)
  • Analyze field issues according to outlined documentation from the control room.
  • Troubleshoot and repair equipment issues on-site whether hardware or software related.
  • Comfortable using various hand tools and testing instruments, ladders, lifts to accomplish assigned tasks.
  • Respond to digital display issues that are directly reported by the airport.
  • Escalate issues to second support level as needed (Internal and third-party support teams).
  • Maintain daily internal status reports as well as communicating major equipment failure both internally and to appropriate airport staff.
  • Maintain records of digital equipment inventory.
  • Provide professional interaction with internal operations, external vendors and airport staff while working through various system repairs and outages.
  • Operate and maintain audio/video distribution systems.

Qualifications & Requirements:
  • Experience in leadership position.
  • Professional Digital A/V or IT experience.
  • Responsible use of power and hand tools.
  • Experience with any of the following technologies is a plus: Adobe Suite, Microsoft Office Suite, Windows 10, Remote Desktop, Linux.
  • Flexibility to assist in 24/7 NOC coverage while maintaining a regular work schedule.
  • Motivated to learn new technology.
  • Knowledge of OSHA safety standards is a plus.
  • Prior experience operating scissor/boom lifts is preferred.
  • Ability to lift 50 lbs. overhead for short duration of time.
  • Comfortable working on a ladder and aerial lifts and platforms. 
  • Strong ability to work and lead independently.

Benefits:
At JCDecaux, we value our employees as whole individuals and offer various benefits to support them. Some of our benefits include:
  • Medical / Dental / Vision
  • HSA / FSA
  • Financial Health Support
  • 401K Match
  • Pet Insurance
  • Commuter Benefits
  • Wellness Incentives
  • Employer Assistance Program
Additional Information:
Base Salary Range: $80,000 - $90,000
Disclosed as required by the New York City Pay Transparency Law (11-1-2022)

JCDecaux North America is an Equal Opportunity Employer. We value individuality and create an inclusive culture where variety is positively encouraged, and all employees are genuinely appreciated for what makes them unique.  All aspects of employment including the decision to hire, promote, discipline, or discharge, will be based on merit, competence, performance, and business needs. We do not discriminate based on race, color, religion, marital status, age, national origin, ancestry, physical or mental disability, medical condition, pregnancy, genetic information, gender, sexual orientation, gender identity or expression, veteran status, or any other status protected under federal, state, or local law.
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