Customer Success Manager ( A Subsidiary of JCDecaux )

New York, NY
Full Time
Mid Level

Displayce is a French technology platform specializing in digital out-of-home (DOOH) advertising campaigns. For 10 years, we have been the only French player to take on the programmatic sector, which is often reserved to the largest international structures. More than 1 000,000 screens worldwide (US, UK, France, Spain…) are connected in real time to our platform to broadcast the DOOH campaigns for a hundred brands.

We are a team of 50 people based in Bordeaux (France), which will keep growing in 2025.

We operate throughout Europe with offices in London, Madrid, Amsterdam and in South America with an office in Sao Paulo. Our objective is to open more offices in other European countries and continue to expand into new continents by 2025.

Since July 2022, JCDecaux has taken a majority stake in our structure and this alliance has given Displayce the opportunity to accelerate its development.

We are looking for a talented Customer Success Manager to support our expansion in North America and accelerate the use of our Demand-Side Platform by agencies and brands.

Your Responsibilities and Impact:

  • Manage a client portfolio of media agencies and trading desks:
    • Organize training sessions and regular meetings with agency account managers to build momentum and generate as many briefs as possible.
    • Be the preferred contact for agencies and be highly responsive in dealing with their requests.
    • Helping agencies promote programmatic DOOH to their clients.
  • Create media plan recommendations:
    • Be a driving force in developing the media plan to best match the customer’s target audience.
    • Identify new opportunities to accelerate business and our network.
    • Structure simple use cases and draw up the best strategic recommendations for media, creative and measurement.
    • Maintain a recurring pipeline of campaigns in our DSP.
  • Manage or supervise campaigns, anticipate and identify potential obstacles to broadcasting in collaboration with the Ad Operations team.
  • Work closely with the technical team to maintain a high level of satisfaction.

Skills & Experience:

  • You have been awarded a bachelor’s degree at minimum, a master’s degree is preferred.
  • You are a native English speaker.
  • You have a thorough knowledge of the media environment, with a number of successful experiences in advertising agencies or exchanges (DSP/SSP).
  • The Programmatic holds no secrets to you; knowledge of DOOH would be a plus.
  • You have a particular affinity for complex media systems, but are also keen to make them easy to understand.
  • You like to find the best solution for your customer, your driving force is customer satisfaction.
  • You are able to work independently and are rigorous and organized.

Localization:

  • New York, NY

Benefits:

We value our employees as whole individuals and offer various benefits to support them. Some of our benefits include:

  • Medical / Dental / Vision
  • HSA / FSA
  • Financial Health Support
  • 401K Match
  • Pet Insurance
  • Commuter Benefits
  • Wellness Incentives
  • Employer Assistance Program

Hiring Process

We propose a short (2 weeks) process in 3 steps:

  • 30min : Google Meet interview with Pierre (Head of CSM)
  • 1h30min: Use case exercise + LIVE Pitch + discussion with 2 future colleagues
  • 30 min: Meeting with Laure (Founder and CEO) and Marie ( CRO)
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